Frequently asked question
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WE HAVE THE ANSWERS
When do we know that the reservation is permanently blocked?
A reservation is blocked when the transfer of the deposit of the reservation has been made and you have accepted the conditions of the internal regulations. The amount of the deposit varies depending on the property you wish to rent.
How much is the security deposit?
The amount of the deposit is indicated on the internal regulations which you must read before confirming your reservation and varies according to the property.How do I pay the deposit?
The deposit is payable by bank transfer, check or cash depending of the property, the terms of payment are indicated in the internal regulations which you must accept before booking.
Can I cancel my stay?
The cancellation conditions are defined in the internal regulations of the property concerned.
What time is the chek-in?
Arrival times must be defined with your reception agent one week before your reception.
The time slot is indicated on the internal regulations.
Can we host people during our stay?
Absolutely! From the moment when the number of occupants does not exceed the maximum indicated on the contract and that your guests are notified. Please note: being overcrowded in your property immediately cancels the rental!
Should we collect the keys from the agency?
No, we are waiting for you on site at the agreed time, in order to assess the situation together and tell you how your place of stay works.
Are animals accepted?
It depends on the rental conditions of the property in question.
Is linen included in the rental?
This depends on the rental property, in the rules of procedure, it will be indicated if the linen is included in the rental price or if it is offered to you in addition.
I found the villa on another website at a different price, why?
There are several answers to this question:
- You have gone through a shelter or another advertiser who adds what is called service fees which vary depending on the amount of the rental.
- A last minute promotion has been applied.
- The price displayed is a call price, regardless of the number of people or even the dates desired.
OWNERHow can i offer my accommodation?
To offer your accommodation, simply fill out the contact form available by clicking on "Contact" at the top of our site.
Can I offer my accommodation if I am not the sole owner?
You can propose it via our website, but beware, if you are in joint possession, the signature of each co-owner will be necessary.
When should I offer my accommodation to the agency?
We recommend you to start the process with us as soon as possible. However, for last-minute departures, do not hesitate to contact us so that we can find a solution together and that we can, if possible, take your rental property.Does my accommadation have the qualities required to be rented?
We study all your accommodation. Our selection depends on certain criteria which we assess together on site.
Can my accommodation be refused?
It is possible yes, we reserve the right to refuse accommodation if it does not meet out criteria (location, size, configuration, obsolescence....)
Am I guaranteed to receive a response?
We respond to all announcements sent to us, whether positive or negative.What should I do if I cannot offer my accommodation?
If you cannot send the form from our website, check that you have filled in all the required fields. If the problem persists, try again on another browser (Google Chrome and Mozilla Firefox). Browsers sometimes block form pop-ups. Otherwise, you can also send us an email to firstname.lastname@example.org
When and how will my rent be paid to me?
Even if a deposit is paid at the time of booking and the balance of the payment is cashed before the arrival of the tenant, the owner will receive the funds when the tenant arrives on his account.How much does it cost me?
You can find our priced offers at the bottom of the page, by clicking on the following link: http://axim-france.com/fr/qui-... vous ferais-je confiance ?Why trust Axim?
AXIM has the status of a real estate agency. Therefore, she exercises a regulated activity, respecting the principles of the Hoguet law of January 2, 1970. In accordance with these principles, we have professional responsibility.
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